How few clicks
Mac trashcan problem (Trashcan to eject)
Good / fast / cheap
- pick one
"QA is not an option"
- David Luke of USWeb/CKS
Distinct Team Members (at USWeb/CKS)
Business Developer
Account Manager
Project Manager
Technical Lead ]
Programmer ]-- May be peers of the project manager or
Creative Art Director ] report to the project manager
Creative Designer
Copywriter
UI Designer
Usability Engineer
Media Production ]
HTML Production ]-- marry the GUI with the technology
Quality Assurance
Skills of a Project Manager
Knows the technology (learn it!)
Confident
Know the client's business/industry
Career-minded
Diplomatic
Charismatic
Honest & open
Reasonable (don't "double book" - the schedule must be open)
Logical/factual
Teacher -- educate client
Communications
Review site
Frequently update the schedule
Weekly status meeting and report
Meeting minutes
-- review decisions made, not blow by blow (slows things down overmuch)
Email
-- create aliases / use subject lines appropriately
Acrobat (PDF is a great mechanism to share documents/notes)
Daily contact with client
Track issues/ risks / actions
Fit criteria -- how do we know if we met the needs?
Weighing requirements:
4 must have
3 nice to have
2 frill
1 ignore
Brent C. J. Britton
MIT M.A.
Lawyer
Do not:
Confuse the public as to the source of goods
The big rule:
Know thy customer
Know yourself
Know the deal
Tip:
Find a lawyer that has written code.
"There's no better career for a burnt out programmer than a contract lawyer"
"Who owns what at the end of the day?"
"The linking framing slippery slope of doom"
"Parody has solid grounding" - you have a constitutional right to make fun of people
"Fair use harbor"
"If you copy, you infringe"
"We reward creative works"
brittonlaw.com
--
HTML is the most widely distributed document type on the planet.
- Tim Bray / Observation
WHERE DO STANDARDS COME FROM
ISO - Switzerland 2-3, 7-8 years -- slow -- dictatorial
IETF - Credit IMAP POP DNS - Anyone can go and talk
W3C - Works faster, pay to play or invited expert
-- All are to some degree dictatorial
--
Jakob Nielsen
digital divide:
get everyone online
NOT - haves versus havenots
IS - cans cannots
no meaningful error recovery on the web
complexity
"you are doomed" proposal
glamorous website
$12,000 - "your site is too slow" autoresponder
experience matters
magnetic type in field
reliance on analysts and fads
data data data guess guess guess
"overly cunning marketing"
satisfied customers are more important that anything
number of people who visit x number conversion rate%
get people to visit
get people to use
"Never ever ask users what they want!"
45%
LOSS OF HUMAN MASTERY OVER TOOLS
The only way to recapture users is through iterative design
"All websites are bad"
Amazon.com as of a year ago was good.
5 people, get results, there's usually so much to change you can stop
TOP 3 TIPS FOR TESTING [TASK ORIENTED!]
Representative users
Representative tasks
You shut up